Automating answers to frequent asked questions from your subscribers is done via automation rules.
First, Add an automation with the Blank slate model. Give it a name that reflects its usefulness : FAQ-Information for example.
Then create a rule for your automation.
Configuration of the rule:
- On = Message. This tells Botamp that the rule must be executed when a subscriber sends a message or asks a question. When you select Message, a field On Phrases will be displayed.
- In the On Phrases field, insert words/expressions your subscribers are most likely to include in their message or question. You can choose if you want them to be an exact match or not.
- Perform = Send text. This allows you to tell Botamp what to do once the user's message or question is received. When Send Text is selected, a Text field is displayed.
- In the Text field, type the answer you want to give to your subscriber's question.
Click on Create rule. Your automation is now created.
Here is an example of what happens in Messenger once a subscriber asks a question containing the chosen keywords.